Our team at Mavis is here to assist you. For any inquiries, please reach out via our support form or email us directly at support@mavis.com. We handle every request with care to ensure a seamless experience and will respond within 1-2 business days.

Orders are typically delivered within 2-8 business days in the U.S. Once your order has been shipped, you'll receive a tracking email so you can follow it's journey.

Yes, we offer international shipping. All international orders ship via DHL Express Worldwide with all duties and import taxes collected at checkout. Rates are calculated automatically based on your shipping address.

To initiate a return, please fill out our Return Request Form, and we will email your prepaid return label within 1–2 business days.

U.S Returns

We offer complimentary returns within 14 days of delivery. Eligible returns must be in pristine condition, unworn, unwashed, and in their original packaging with all tags still intact. Refunds are issued promptly once the item has been received.

International Returns

Due to international shipping regulations and customs, we are unable to accept returns on international orders. We recommend carefully reviewing sizing and product details before purchase.

At Maivus, your transactions are protected at every step. We accept payments via Visa, Mastercard, American Express, Discover, Apple Pay, and PayPal, all requiring a valid billing address. For your security, the billing address must match the one associated with your card; orders with mismatched information cannot be processed.

All payments are encrypted with industry-standard SSL protection, ensuring your personal and payment details remain fully secure.

To preserve the integrity and longevity of your piece, always follow the care guidance on the garment's label. We recommend you do the following as a good universal baseline:

1. Turn garments inside out. (Protects prints, embroidery, and delicate surface fibers from friction)
2. Wash with cold water. (Maintains color vibrancy, prevents shrinkage, and minimizes fiber stress)
3. Select a gentle cycle. (Reduces agitation to extend the life of the garment)
4. Hang dry. (Prevents shrinkage, protects prints/graphics from cracking, and maintains the garment's shape)

• Do not bleach. (Weaken fibers and can cause permanent discoloration)
• Do not tumble dry. (Excessive heat can cause shrinkage, distort fit, and damage prints/graphics)
• Avoid fabric softeners. (Coats fibers, which can reduce breathability, alter texture, and impair performance finishes)

Once your order has been fulfilled, you will receive an email with tracking details. You can also log in to your Maivus account at any time to view the status of your order.